FAQs on QPF
Q: There is some information contained in this report that is incorrect. Please make corrections to the file.
A: The information obtained in this file is public record data obtained from the primary source. We do not have the authority to make changes to public record data. Changes must be made at the source.
Q: There is some data in this report that is not up-to-date. How often do you update your file?
A: As a general rule, the file is updated on a monthly basis. We obtain information from nearly 600 unique data sources. Update frequencies vary dependent upon the source. Some are updated on a weekly basis and others monthly or quarterly. There may also be a 7 -10 day lag in processing data updates.
Q: The data shows a provider as deceased. The provider is alive. How did that happen?
A: Reported date of death information is obtained from the Social Security Agency. Either a mistake was made on reporting the SSN or SSA has your information as incorrect. The first step is to confirm SSN is a match. If so, the provider should contact the SSA directly to inquire.
Q: A provider license is showing inactive. There is an active license. Can you change that?
A: Given this is public record data, we cannot change or manipulate the data in any way. The best course of action is to contact the licensing agency in the state of practice and advise them of the error.
Q: The report indicates a sanction on the report. The provider does not have a sanction. How did this happen?
A: We obtain sanction information directly from the Federal sanctioning boards. The information is not changed in any of our systems. We suggest you direct your inquiry towards the sanctioning agency for further action.
Q: How did you get information about the providers financial history (Bankruptcy, Lien, Judgment)?
A: BLJ’s are public record information. We only disclose BLJ history under permissible use guidelines. The information is not used to grant credit or make an employment decision. BLJ information is collected from the U.S. court system.
Q: I have tried several times to Login. I may have entered my password incorrectly at first but I know it is correct now and I still can’t login.
A: After 5 tries of entering an incorrect password, the security system locks your account. Contact your QPF administrator for help.
Q: I put in the required information on the Search page and I get back a large list of providers. Is there anyway to narrow this list so it is easier to pick the right provider?
A: If you know more than just the required information (Last Name, First Name, State), you may enter that also. The more pieces of information you provide to the search engine, the smaller your result list will be.
Q: How can I find my provider if I only know how to spell part of his/her name.
A: The search page allows you to supply a partial “First Name” and/or a partial “Last Name”. You do this by entering the part of the name you know and setting the drop down list on the right to either “Contains” or “Starts With”.
Q: If the QPF report shows a negative flag, should I stop the processing claims coming from that provider?
A: You need to review what the flag indicates, when it occurred, and how often multiple flags exist. Over time you should be setting up rules that fit within your business strategies and your tolerance for risk.